What Is IT Support and Do You Need It?
What is IT support and what do you need it? View user support, planned maintenance, service coverage and steps to determine the need for your business.
Read the guide →INFORMATION CENTER
Technology guides for your business
45 guides covering IT support, networking, cloud, servers, security and software. Learn the concepts, explore practical steps and assess the service that fits your needs.
IT Management
What Is an IT Maintenance Agreement? Scope and SLAs
What is IT maintenance agreement? Learn coverage, SLA, on-site visit, backup responsibility and price factors; Check out the pre-contracted checklist.
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What Is IT Outsourcing? External IT Support
What is IT outsourcing? Explore service scope, collaboration with an internal team, transition steps and provider selection criteria.
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What Is IT? Information Technology Explained
What does IT mean? Learn about hardware, software, networks, data and support, and understand the role of an IT department in a business.
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5 Popular Remote Access Applications
Compare TeamViewer, AnyDesk, Chrome Remote Desktop, RustDesk and Microsoft Remote Desktop options in terms of security and management.
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IT Support SLAs: Response Time vs Resolution Time
Get the first response, intervention and solution time with IT support SLA. Check the sample event and checklist for Priority, working calendar and reporting.
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Compare IT Outsourcing Proposals: Scope and Responsibilities
Compare IT outsourcing proposals on equal terms. Check support hours, SLAs, secure access, backups and service handover with this practical checklist.
Read the guide →Software & Technology
What Is Computer Engineering?
What is computer engineering? Software, hardware, algorithm and system design relationship; view work areas and applications in businesses.
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What Is Regex?
What is Regex? Learn the character class, repeat and limit signs in regular expressions. Check data cleaning, verification and performance limits.
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What Is Artificial Intelligence?
What is artificial intelligence? Machine learning and productive artificial intelligence difference; Find out about use, data quality, verification and pilot project steps in businesses.
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AI and Machine Learning Innovations: Highlights from 2024
2024’s artificial intelligence and machine learning developments: long context, multi-mode models and light weights. Term review and exits for businesses.
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Technology Trends in 2023
2023 technology trends: productive artificial intelligence, cloud, automation and risk management. Check out the developments of the period with the interests for businesses.
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Top 5 Chatbot Design Tools
Compare Voiceflow, Botpress, Dialogflow, Rasa and Copilot Studio options for Chatbot design. Plan integration, data, testing and human patrol.
Read the guide →Server & Hardware
What Is a Workstation?
What is the Workstation? The difference of the standard computer with a workstation; Learn processor, RAM, GPU and storage selections for CAD, rendering and data analysis.
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What Is a VDS (Virtual Dedicated Server)?
What is VDS, what is Virtual Dedicated Server? Check VPS difference, resource allocation, server management and package selection criteria that match your application.
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What Is a Virtual Server?
What is a virtual server? Learn the management responsibilities with virtualization, physical server difference, usage areas and CPU, RAM, disk, backup.
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What Is Server Rental Used For?
What does the server rent work? Virtual and physical server options; Compare with cost, capacity, support, license and backup conditions.
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5 Reasons to Choose Colocation Services
5 reasons for receiving colocation service: energy, connection, physical environment, space and operation. Learn responsibility and selection criteria in server hosting.
Read the guide →Network and Internet
What Is a Network?
What is Network? Learn LAN, WAN, switch, router and wireless network concepts. View network planning and troubleshooting control list for businesses.
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What Is Routing?
What is Routing? Static and dynamic routing, routing table and default gateway concept; Find out the importance of choosing the right route on networks.
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What Is Network Cabling?
What is network wiring? Learn copper and fiber infrastructure, patch panel, labeling and line tests. View the list of discoveries for office wiring.
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How to Wire an RJ45 Connector
How to make RJ45 cable connection? Check T568A and T568B color ranking, convenient connector selection, termination steps and connection tests.
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What Is an Access Point and What Is It Used For?
What is Access point, what does it work? Router and repeater difference; Learn how to choose Wi-Fi coverage, user capacity, PoE and office layout.
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What Is Metro Ethernet and What Is It Used For?
What is Metro Ethernet, what purpose is used? Find evaluation criteria for corporate connection, symmetrical speed, SLA, fiber access and backup line.
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How to Improve Internet Speed
How to increase internet speed? Check the step-by-step diagnostic guide for wired measurement, Wi-Fi layout, loading traffic, device control and package selection.
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What Is DNS and How Do You Change It?
What is DNS, what does it work, how to change? The difference of domain names records with the solutionr; Learn A, AAAA, CNAME, MX, TXT and TTL concepts.
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Guest Wi-Fi Networks: VLAN and Client Isolation Guide
How to split the guest Wi-Fi network? VLAN, client insulation and firewall differences; Find out the pre-app control and acceptance tests for office.
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How to Calculate a PoE Power Budget: Switch Selection Guide
Plan capacity for access point and IP phones with PoE power budget calculation example. Check port limit, total power and growth share.
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Office Access Point Placement: Wi-Fi Site Survey and Coverage Planning
Plan office access point placement using measurements. Separate coverage from capacity and assess problems with floor plans, client checks and survey records.
Read the guide →Cloud and Storage
What Is Cloud Technology?
What is cloud technology? IaaS, PaaS and SaaS models; Learn how to switch steps for cost, data access, security responsibility and businesses.
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What Is NAS?
What is NAS? Learn the difference of network-connected storage, file sharing, RAID and backup. Create capacity, access and return plan for your business.
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What Is IaaS (Infrastructure as a Service)?
What is IaaS? Virtual machine, network and storage in infrastructure as a Service model; Check out PaaS with SaaS difference and customer responsibilities.
Read the guide →Communications and Productivity
What Is a Cloud PBX?
What is a cloud PBX? Built-in number, IVR, call routing and IP phone usage; Learn the internet needs, transportation process and cost criteria.
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What Is VoIP and How Does It Work?
What is VoIP, how does it work? Voice communication via IP, SIP and codec concepts; Learn the needs of delay, package loss and office network.
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What Is Office 365?
What is Office 365? The relationship with Microsoft 365, corporate email and file sharing; Learn with plan, license, access and pass criteria.
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6 Reasons to Use Office 365
6 reasons for using Office 365: email, common files, work together, access, account management and license plan. Check the terms of Microsoft 365.
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Microsoft 365 Employee Offboarding Checklist
Microsoft 365 work-out checklist: close account access, email and OneDrive patrol, device delivery and license control steps.
Read the guide →Cybersecurity
What Is a Web Application Firewall (WAF)?
What is WAF Web Application Firewall? Web traffic control, network firewall difference, SQL injection and XSS rules; Learn the limits of application and incorrect alarm.
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FortiGate Support
Fortigate prepare model, FortiOS, license, network topology and error information for support. Review VPN, link, policy and update diagnostic steps.
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How to Set Up a FortiGate Firewall
How to install Fortigate firewall? Learn network plan, secure management, WAN/LAN, route, NAT, policy, test and return steps in controlled installation guide.
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AI Agent Security: A Business Checklist
Learn the authorization limits, human approval, data protection and registration steps for artificial intelligence security. Prepare the pilot plan that fits your business.
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FortiGate Licence Renewal: Quotation and Registration Checklist
FortiGate check the device, service coverage, time and registration information before resurfacing license. Offer comparison and after-renew verification guide.
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BitLocker Recovery Keys: Secure Management for Businesses
Where to keep BitLocker recovery key in companies? A secure corporate control list for the competent access, registration verification and support process.
Read the guide →New: Artificial intelligence and corporate efficiency
What Is Google Gemini? Business Usage and Security Guide
What is Google Gemini, how to use it in businesses? Learn examples of use for email, document and meeting processes and data security steps.
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What Is a Passkey? Passwordless Sign-In for Businesses
What is Passkey, what is the difference from password and SMS code? Check Microsoft 365 compatibility for businesses, device loss and secure switching steps.
Read the guide →Let's talk about your technology needs
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