Cybersecurity
FortiGate Support
Fortigate support covers the evaluation of configuration, connection, security policy and operating problems in Fortinet FortiGate devices. The device model for accurate diagnosis is examined together with the FortiOS version, license status and network topology. This guide offers a start to prepare the support request with concrete information and conduct the intervention controlled.
What information is necessary fortigate support request?
- Model, available FortiOS version and role of the device
- When and affected users begin with the problem
- Source, target and application information
- Recent policy, route or update changes
- Destructed summary of sensitive data of relevant errors and log logs
- Information on the scope of license and support
VPN and internet access issues
VPN problem can occur in authentication, tunnel installation or tunnel traffic stages. These stages should be examined separately. Interface status, route, DNS, NAT and security rules are evaluated in the Internet access.
For example, VPN connection is installed but remote network addresses, return routes and app ports are controlled if the application is not turned on. Re-installing the connection does not solve all these possibilities. Does the problem in one user change the direction of diagnosis seen on all users.
Update and license rating
The target version, upgrade path and release notes supported by the device in version change are reviewed. It is not the right method to choose only the newest version. Configuration backup, maintenance time and return steps should be prepared.
The scope of security services depends on the license and product conditions. A feature does not show that the service works with an up-to-date subscription. The local technical service coverage should be separated from each other with the manufacturer’s right to support.
What tests should be done after the intervention?
The purpose of the amended rule is recorded in the scope of resources and targets. Critical apps are tested with VPN, DNS and internet access real user scenarios. Temporary permissions opened to solve the problem are then reviewed.
Access to management interface should be limited; admin accounts should be private to the person. Share-controlled is done as they can find password or sensitive information on log and configuration files. Regular support should also be addressed as a rule cleaning, document current and capacity tracking besides the single failure solution.
Frequently Asked Questions
Is Fortigate support same as manufacturer warranty?
No. Local consulting or maintenance service with the right of hardware, license and manufacturer support are different scopes.
Is there any firewall rules open to solve problems?
No. The required flow must be limited and reviewed in the registered format. Wide permissions can create new risks.
Does FortiOS update be done immediately?
The security requirement is planned by evaluating the way to adapt and upgrade the manufacturer. Replacement and return preparation is necessary.
Let’s set the appropriate step to your business together
For your existing infrastructure and priorities Related Quad Bilişim Service Check out. To clarify the scope Contact us.
Resources & Advanced Reading
Product specifications and license conditions may vary; Check the relevant official documents before application.