KURUMSAL IT DESTEK
IT Support and Maintenance Services
Computer, server, network and software issues do not disrupt your business processes. Quad Bilişim offers IT support services remotely and on-site for your business’s daily technical needs and planned maintenance work. We determine your devices, software used and work layout together with the appropriate support coverage to your needs.
What are our IT support services?
IT support service; The employees cover solving daily technical problems, maintenance of systems and the operation of the IT infrastructure. Support devices, software and work to be done are cleared when the scope of service is determined.
Computer and user support
We provide technical support for computer installation, software errors removal, user accounts, password and access issues. We also evaluate connection problems with the installation of printer, scanner and other peripherals.
Server and system support
We support servers for installation, configuration, updating and control of operating status. We plan maintenance and improvement work by evaluating system performance and capacity needs.
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Network and connection issues
We examine the problems that are experienced in Internet access, local network and device connections. We support users access to systems by eliminating network devices configuration and connection errors.
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Software and email support
We provide support for the installation, updating and solution of user-sourced problems in your business. We handle email installation and access issues according to the service scope. We coordinate with the provider related to issues requiring manufacturer support.
Planned maintenance and updates
We check the working status of computer, server and network devices within regular maintenance. We plan to perform the work processes in accordance with the needs of updates, hardware care and necessary parts change.
Remote and on-site IT support
Remote IT support
Software settings, user accounts, email access and convenient connection issues can be remotely assessed. Remote support on physical intervention-free subjects reduces the need for visit in place. Access method to be used and required authorizations are cleared at the start of service.
On-site IT support
Hardware failures are planned on-site support in cases requiring device installation, physical connection controls and field operation. Visit scope, frequency and service will be given locations are determined according to your business needs.
How does IT care deal work?
IT maintenance agreement allows you to manage the technical needs of your business in a planned way by identifying the scope of support and maintenance work.
- Inventory and requirement analysis: Computers, servers, network devices, software used and locations are evaluated.
- Service scope: Remote support, on-site visits, planned maintenance and work outside scope are cleared.
- Offer and contract: Service conditions, fee, support hours and intervention conditions are determined.
- Service start: Required access, system information and technical documentation are prepared.
- Support and maintenance: User requests are met; planned maintenance works are carried out in the designated scope.
How to manage support requests?
Users affected by the support request, devices and business processes are determined. According to the influence of the problem, the need for coordination with remote intervention, on-site operation or related manufacturer is assessed. Support hours, request channels and intervention conditions are cleared in the service contract.
How to determine IT support prices?
The price of the IT support service is determined according to your business's IT inventory and the scope of the service it needs. The following information is evaluated when preparing the offer:
- The number of users and computers that will support.
- Number of servers, type and purpose of use.
- Network devices, printers and other peripherals.
- Commercial software used.
- Office and branch locations.
- Remote support and need to visit in place.
- Planned maintenance frequency, support hours and intervention conditions.
After inventory operation, the service scope and offer are prepared. It is also indicated whether hardware, license, part change and additional project work are included in the offer.
Get Special Offer to Your BusinessWhy Quad Bilişim?
Quad Bilişim offers services for the needs of technology since 2012. By evaluating daily user support and infrastructure maintenance, it creates a scope of service to your business’s devices, software and operation layout.
We are based on your existing systems and business priorities while determining IT support needs. Thus, the topics to be supported will be cleared in maintenance work and service conditions.
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Frequently Asked Questions
What is the difference between IT support and IT care?
IT support focuses on the solution of technical issues that users and systems live. IT maintenance covers planned work for controlling, updating and maintaining operating status of devices and software.
Can we serve if you have our own information processing staff?
Yes. Technical issues, periodic studies or support coverage for specific systems that your existing team needs may be created. Task sharing is cleared at the start of service.
What problems can be solved remotely?
Software settings, user account transactions and some email or connection issues can be remotely evaluated. It is necessary to interfere in the place for work requiring hardware exchange and physical installation.
Does the maintenance agreement cover all expenses?
The scope is determined according to the contract. The hardware purchase is explained at the offer stage, whether licenses, spare parts and additional projects are included in the service fee.
How to determine the support hours and response times?
The working hours of your business, the importance and the support model required by the systems. Support hours and response conditions are determined in the offer and contract.
What information should you need to get an IT support offer?
The number of users and devices helps to prepare servers, software used, office locations and existing technical needs. If your inventory is not ready, what information is necessary in the first interview.
LET’S PLAN TOGETHER
Let’s identify IT support coverage for your business
Share your needs about your computer, server and network infrastructure. Let’s clarify the service model that covers remote support, inter-site intervention and planned maintenance work together.