MANAGED IT
IT Outsourcing and Managed IT Services
IT outsource is the execution of your business’s information technologies operations with external expertise. Quad Bilişim; User support for organizations who want to support their own IT staff non-business or existing team, plans together with the scope of system and network management.
What situation can be assessed by external source IT service?
Daily support requests, planned maintenance and new projects share the time of the same team. The external welding model can be assessed to transfer certain jobs or support the capacity of the existing team. The work model is created by determining the access authorities and in-house responsibles, which systems will be within scope.
IT outsource service coverage
User and system support
Installation, troubleshooting and maintenance work can be assessed for computers, servers, software and network connections. Devices to be supported are taken into inventory; The user requests are determined to be transmitted from which channel and how to firstly pass. The tasks that require physical intervention with remote-solving jobs are separated.
Planned maintenance and technical management
Updates, configuration controls, backup tracking and periodic visits are planned according to the requirements. The approval of changes is part of the service layout of access authorities and the registration of transactions made. Support hours and intervention conditions are defined in the contract; the same solution period for each request is not excluded.
Project and business continuity consultancy
New infrastructure, software, hosting or telecom projects can be dealt with separate scopes. Critical systems, acceptable interruptions and immediate roles of the event are determined and evaluated the work continuity and disaster recovery plan. If there are industry-friendly compliance requirements, technical work is cleared together with the relevant institutions responsible.
How to install IT outsource work model?
First, existing systems, user number and problems are evaluated. Service inventory, responsibility distribution and demand flow are created. After-site visits, remote support and maintenance calendar are planned. The works completed in the regular evaluation of the service, repeating problems and new needs are discussed.
What does IT outsource price affect?
User and number of devices, locations, server structure, support clocks, frequency of visits and project work costs. Licenses, hardware purchases and non-affiliated interventions can also be charged. For the offer, you need to share your inventory, existing team and work that you expect from outside.
Frequently Asked Questions
Does IT outsource replace existing IT team?
It is not mandatory. The model can be installed to support certain jobs of the team or undertake defined operations. Tasks and approval authorizations are clearly determined.
Can there be on-site and remote support?
It can be planned together according to the needs. Physical response requirement, locations and periodic visits frequency are indicated within the service.
Are all IT expenses included in the agreement?
Depends on coverage. Hardware, license, new project and non-time work should be controlled separately on the offer.
What information is necessary at the beginning of the service?
User and device inventory, locations, critical applications, existing problems and support expectations are required. Access authorizations are defined by a safe starting process.
LET’S PLAN TOGETHER
Let’s identify the scope of external source IT service
Share your existing needs and priorities. Let’s clarify the necessary information for scope, technical requirements and quotation.