Global · Cybersecurity
WithSecure announces resolution of disruption in Elements email scanning
Source announcement date: 2026-11-02 · Date of news/incident: 2026-11-02
In an announcement dated November 2, 2026, WithSecure reported that an issue affecting email scanning for some mailboxes within its Elements Collaboration Protection service was resolved that same morning. The incident period spans from the morning of October 30 to November 2.
Some scans were skipped or delayed
According to the vendor, approximately one in every 128 mailboxes did not undergo the expected scanning. During the affected period, the scanning of some emails was either skipped or delayed; the announcement does not state that all mailboxes were affected.
This information serves as a description of a service incident. It does not, in itself, prove that any specific organization was affected, that a particular message was malicious, or that a data breach occurred. The source publication date and the reported resolution date are November 2, while the incident began on October 30.
Quad Bilişim commentary
There is a distinction between a cloud security service appearing to be operational and every individual message undergoing the expected inspection. The fact that the scope of the incident is defined at the mailbox level serves as a reminder that the total number of users is not, by itself, a sufficient metric for evaluating organizational email security.
Source
WithSecure — Delays in Elements Collaboration Protection scanning, November 2, 2026